Frequent questions of management and organization nature

Please apply to your dealer, who will contact FERVI’s technical service.

For the time being, FERVI products are repaired at the FERVI factory only.
No service is provided on the site.

Request for service has to come from the dealer only.
The dealer has to send by e-mail or fax a request for service, together with a copy of the sales invoice or receipt stating the possible warranty, as well as with a description of the nature of the problem.
FERVI will take care to contact the dealer, still by e-mail, in order to define withdrawal of the item.

On average, excluding the transport times, repair will be accomplished within a maximum of 5 working days.

No, FERVI products are sold to the public only by the net of FERVI dealers.
For contacting your nearest dealer, please consult web site www.fervi.com

The warranty on new products for professional use is of 12 months starting from the date of purchase of the product by the end user, namely from the date of invoice.

The warranty on new products for private use is of 24 months starting from the date of the sales receipt.

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FERVI SpA - Via del Commercio 81 - 41058, Vignola (Modena) - Cap.Soc. € 2.500.000 i.v. - Reg. Imprese Mo (Italia), C.F. e P.I. 00782180368 • REA Mo 184870.